Full Job Description
We are looking for someone with a deep understanding of the Salesforce platform, who can understand both the current setup, large amounts of customizations, and business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.
Responsibilities
- Work with Business Analysts / Systems Analysts, other technology Developers / Solution Designers to ensure the configuration and custom components meet application requirements and performance goals
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including (but not limited to): Process Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- Rich understanding of customizations and the ability to audit, recommend, improve, and/or update customizations for best practice alternatives
- Experience with unique Salesforce instances that leverage non-standard Salesforce Objects in primary business process and practices
- Understanding of basic triggers/Apex code knowledge
- Sandbox environment management
- DevOps/release management experience
- Experience performing QA on pre-release and implemented change sets for validation
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Identify unused or underutilized platform features
- Contribute to a platform roadmap and define priorities, liaising with stakeholders
- Own the communication and documentation of any platform changes to end users and stakeholders
- Data management to improve Salesforce data quality and integrity, implementing rules and automation as needed
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- Monitor and improve user adoption via User Experience exercises and review
- Technical documentation
- Management of integrated applications and third party suppliers such as Pardot, Marketing Cloud, Marketo, HelloSign, and more
Required Skills
- 1 Year of Salesforce Experience
- FLOW AUTOMATIONS: 1 year (Required)
- SCREEN FLOWS: 1 year (Required)
- Debugging: 1 year (Required)
- Salesforce Lightning
- Must have Admin Certifications
- Demonstrated team work capabilities and leadership skills.
- Strong written and verbal communication skills.
- Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio.
- Prior experience with translating business needs to functional requirement specifications for technology.
Education and/or Experience:
- BS in Computer Science or relevant field
- Salesforce Admin Certified
- 1+ years of experience with Administration
- 1+ years of Sales Cloud experience
- 1+ years of Service Cloud experience
- 1+ years of Project Management Lifecycle experience
